Refund, Return & Cancellation Policy
We do not accept returns for our products apart from Manufacturing defects or Damage during transportation. If there is any defect you need to inform us by sending an email or calling our call center within 24 hours of receiving & accepting the product. We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by emailing us at [email protected]
How long will the return process take?
Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked up from your place and another 4 days to initiate a refund subject to product inspection. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically, the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
Typically, the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for a refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks. Expected timeline for a refund: 5 – 7 Working/Business days.
You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically one day after confirming cancellation by emailing us at [email protected]. If your order has been dispatched but is yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In the case of Prepaid orders Refunds will be processed as per our Return policies.